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Total Questions: 60

Questions & Answers PDF

• Question 1

  

  What is referred to as a switch leg on CVP?

  • Script request from CVP to UCCE/PCCE
  • Ingress SIP call leg from Ingress gateway to CVP
  • Ringtone call from CVP to WB
  • Agent call initiated by CVP

  Reveal Answer Answer: B Next Question

• Question 2

  

  What should a Call Type be mapped to for successful call routing?

  • Routing Client
  • Scheduled Script
  • Dialed numbed
  • Default Label

  Reveal Answer Answer: A Next Question

• Question 3

  

  In PCCE 12k, what are two options to manage payloads? (Choose two.)

  • a custom payload is created during the installation
  • ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  • delete the default payload and rebuild with the same members
  • ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  • a default payload is created during the installation

  Reveal Answer Answer: D,E Next Question

• Question 4

  

  What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

  • point to CUSP ig address
  • point to CVP ip address
  • point to IOS q/ws loopback address
  • point to PG ip address
  • point to AW/HDS/DDS ip address

  Reveal Answer Answer: B, ,C Next Question

• Question 5

  

  When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

  • SPOG
  • Agent PG/CTIServer
  • AWDB
  • IDS
  • Finesse

  Reveal Answer Answer: B, ,E Next Question

• Question 6

  

  What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

  • drfSchedule.xml
  • drfDevice.xml
  • drfDeviceProfile.xml
  • drfPlatform.xml
  • drfSystem.xml

  Reveal Answer Answer: A, ,E Next Question

• Question 7

  

  What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

  • CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not
  • Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.
  • PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.
  • Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

  • CUIC Data Source
  • Live Data Streaming Data Source
  • Real-Time Streaming Source
  • HDS Data Source
  • CVP Reporting Data Source

  Reveal Answer Answer: A, ,B Next Question

• Question 9

  

  What are two usages for Call Studio Database lookup? (Choose two.)

  • Account Type
  • Play media
  • Get Digit
  • Claim Number
  • Dialtone

  Reveal Answer Answer: A, ,D Next Question

• Question 10

  

  Which protocol is used by UCCE/PCCE to communicate with CUCM?

  • IH323
  • TAP1
  • JTAPI
  • SIP

  Reveal Answer Answer: C Next Question

Page: 1 / 12
Total Questions: 60

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